Joanna Maxham handbags and accessories are made with artisan quality European leather. Each piece is hand-finished to enhance the grain’s natural beauty. Marks and color variations occur in even the most premium and luxurious hides; these are natural and add to the distinction of each individual piece. Light-hued leather is sensitive to sunlight and heat and might fade.
With proper care and use, your bag will last for generations. To care for and extend the life of your handbag or accessory, avoid contact with water, fragrances, oils or lotions. If the leather is exposed to an irritant or liquid, gently wipe and let dry naturally. Professional leather cleaning is recommended.
WARRANTY & REPAIRS
We stand behind our merchandise with a two-year limited warranty on products purchased from an Authorized Full-Price Retailer. We are more than happy to handle complimentary repairs for issues resulting from company acknowledged/approved manufacturing defects within this two-year period. Typical turn-around time for repairs is 15 to 30 business days.
We will also provide repair services for issues resulting from wear and tear or usage issues. While supplies last we will provide replacement parts such as missing removable shoulder straps. For these repairs and replacements we will charge you our cost plus any shipping fees.
If general wear and tear has diminished the appearance of your handbag, we suggest visiting a reputable leather care professional for refurbishment.
Should you have a specific customer care question or issue, contact us at firstname.lastname@example.org or via phone at 1-855 BY JOANNA | 1-855 295 6266